For the person picking up the order, we strongly recommend thorough verification of your item, including design, color, or size. This proactive check can save you a trip back to our location and prevent further issues.
For shipping orders, if you notice any missing items, quantity discrepancies, or if you receive a different item than the one you ordered, please refer to the confirmation email or your account to verify the correctness of your order. Feel free to contact us using:&nbsp;
<ul>
<li style="margin-left:1.5em;">Our chat by clicking Chat with us now via the top right side of your screen, or the chat icon in the bottom right corner of your screen.&nbsp;&nbsp;</li>
</ul>
<img src="https://cdn.livechat-files.com/api/file/kb/file/12177783/94b414e4a1-a4874ccb850c94af55d3.png" alt="undefined" style="float:none;height: undefined;width: undefined"/>
<ul>
<li>Sending us an email at <a href="mailto:info@samedaycustom.com" target="_blank">i<ins>nfo@samedaycustom.com</ins></a><ins>.</ins>&nbsp;</li>
<li>Or by simply filling and submitting a form on our <a href="https://www.samedaycustom.com/contact" target="_blank">Contact Us</a> page. Along with proof of the situation or missing item/items, or missing quantity. If this is a mistake on our part, we will gladly ship your order again or send the missing item or quantity.&nbsp;</li>
</ul>
<img src="https://cdn.livechat-files.com/api/file/kb/file/12177783/f9b8b59923-be3b033181c22434ca6b.png" alt="undefined" style="float:none;height: undefined;width: undefined"/>

For the person picking up the order, we strongly recommend thorough verification of your item, including design, color, or size. This proactive check can save you a trip back to our location and prevent further issues.
For shipping orders, if you notice any missing items, quantity discrepancies, or if you receive a different item than the one you ordered, please refer to the confirmation email or your account to verify the correctness of your order. Feel free to contact us using: 
Our chat by clicking Chat with us now via the top right side of your screen, or the chat icon in the bottom right corner of your screen.  
 
Sending us an email at info@samedaycustom.com. 
Or by simply filling and submitting a form on our Contact Us page. Along with proof of the situation or missing item/items, or missing quantity. If this is a mistake on our part, we will gladly ship your order again or send the missing item or quantity. 
 



My order is not correct!

My order never arrived. What should I do?

I placed a shipping or car delivery order by mistake. I want to pick it up. What do I do?

Can someone else pick up the product for me?

Do you serve or deliver to my area?

What Delivery Options do you offer?

Track my order? Where do I pick up my order? Where is my tracking number? Did you ship my order?

Can I pay a rush fee to get my order faster? Can you rush my order? 

My order arrived late, what do I do? 

The system detected the wrong location. How to change/correct my location?

Do you car-deliver or ship?

The estimated date of delivery has passed and my order is still not assigned to a store yet, why?

When will my order arrive? 

What is the fastest way to place an order?

When will my order be ready to be shipped?

Where are you located? Address?  Where I'm picking up from? 

How to change my Store's location after an order is placed?

How long does it take?

What are your hours of operation?

There is no store near me. What are my options?

My order arrived damaged. What should I do?

When will my order be ready? Why is my order not ready yet? Can I pick it up today? 

Delivery and Receiving Orders

Hi! How can we help you today?