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When will my order be ready? Why is my order not ready yet? Can I pick it up today?

In the checkout phase, you will be provided with an estimated date/time when your order will be ready to be picked up.

We would like to remind you that we use business hours to calculate the estimated time that your order will be ready. 

For example, if at checkout, the system estimated your order to be ready in 4 business hours. That means the order will be ready in 4 operational hours. If your order was placed at 8:00 PM today and the location that your order gets assigned to closes in one hour (9:00 PM), that means your 4-hour count will be split into two business days; 1 hour will be counted today, and 3 hours will count the next business day. So your order will be ready 3 hours after the location opens the next business day. 

Know when an order will be ready using the chatbot

You can find out when an order will be ready using the chatbot. Just click on the chat icon on the bottom left of our website

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When you open the chat, click on Help with an order, then provide your order number, and click on Order Information, then Delivery Estimate

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