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My order never arrived. What should I do?

Even though this is a very rare occurrence, please:

  1. Check your order confirmation email and verify that the correct address was provided.
  2. Check the tracking number for the current status of your order.
  3. Contact the package courier regarding the tracking number and your package.

If you checked all the above and nothing came up, feel free to contact us using:

  • Our chat by clicking Chat with us or calling us via the top right side of your screen. 
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If for any reason, our team made a mistake with the shipping order, we will make sure that your order is shipped again or resolve the issue in another manner.