Even though this is a very rare occurrence, please: Check your order confirmation email and verify that the correct address was provided. Check the tracking number for the current status of your order. Contact the package courier regarding the tracking number and your package. If you checked all the above and nothing came up, feel free to contact us using: Our chat by clicking Chat with us or calling us via the top right side of your screen.

Feel free to contact us: Our chat by clicking Chat with us or calling us via the top right side of your screen.  Sending us an email at info@samedaycustom.com. Or by simply filling and submitting a form on our contact us page.  Please note that we can change the delivery method from Pickup to Shipping and vice versa if your order hasn’t been shipped yet. 

 Yes, you can have someone else pick up your order for you.   After you receive an email informing you that your order is ready for pickup, in the email you will have the option to chat with the vendor.  By clicking on it, a chatbox will appear, send a message informing the vendor of the name of the person that will pick up your order on your behalf, providing that person with your name and order number.

Yes, we offer pickup in MOST U.S cities and Fast and FREE Nationwide Shipping anywhere nationwide.  By providing your address, zip code, or city, you will be informed if we offer pickup, car delivery, or shipping in your area. This can be easily done by clicking on "Change" on the top right corner of our homepage.  If your location has already been detected, you will be shown how fast you can pick up your item, or have it shipped to you, if you order immediately.

There are three types of delivery options available: Same day pick up Car delivery - This car delivery feature is still in beta testing, and it is not available for you to select at checkout. We are working hard to make it available to our customers. Shipping options: Fast and Free Shipping (1-7 business days) Rush Delivery ( 1-5 business days) Super Rush Delivery (1-3 business days) When you visit our website, our system will try to detect your location and will show you the available delivery option in your area like below.

You will be receiving messages via email/SMS updating you with the status of your order. We will also send a message to let you know that your order is ready for pick up and the location information to pick it up or if it has to be shipped, we include the tracking number in the message. Other ways to check the status of your order including information about your pickup location or shipment: 

 We currently offer rush and super rush production & delivery services for all available delivery methods. This offer comes at an extra cost. 

The shipping estimate that you received when you placed your order, is based on distance, and expectancy that our third-party courier fulfills the shipment on time.  We ask for your understanding that sometimes, things happen that are out of our control. We can further investigate the reason for the late arrival, and even though we cannot fix this issue, we will gladly offer future discounts for your next order.

This can be easily done by clicking on "Change" on the top right corner of our homepage. 

We offer a variety of delivery options based on your location and proximity to a store in our network.  Our system auto-detects your location and then you will be informed of the available delivery options in your area.  We’re still beta testing the on-demand car delivery option and it is currently not available for you to select at checkout. We are working hard to make it available soon. 

There are many factors that may play a role in your order not being assigned to a specific store yet, feel free to contact us using: Our chat by clicking Chat with us or calling us via the top right side of your screen.  Email us at info@samedaycustom.com,  Or by simply filling and submitting a form on our contact us page.  Also, provide us with your order information/number.

In the checkout phase, you will be provided with an expected date and time of delivery.  Also, you will be receiving an email that includes your expected date to receive your item, along with the courier company’s name and contact information. Please take into consideration that this is a third-party shipping service, and a lot of times, mishaps can happen that are out of our control. We are always working with our customers to ensure that their orders arrive on time.

Placing an order online is the fastest way.  You will take your time designing your item in the comfort of your home using our simple designer tool. This means you will be skipping lines at the pickup store.  Rush and Super Rush production/shipping options are available at checkout.  

Note that when you are going through the checkout phase, you will be informed of the estimated date that your order will be shipped.  Once your order is shipped, an email will be sent informing you that “your order is on the way to you”, along with the tracking number with the courier company.

Our store location addresses vary based on your location.  After your order is placed, you will receive a confirmation email about your order summary, you will get a separate email informing you that your order has been assigned to a store. The email will include the store's name, contact information, and physical address.  In some cases, the "order has been assigned to a store" email will take up to 15 minutes to be sent.

We will change your pickup location for you. But if your order has been accepted by a store, we advise you not to request a change of store location.   Although if there is an emergency, you can contact us through: Our chat by clicking Chat with us or calling us via the top right side of your screen.  Sending us an email at info@samedaycustom.com. Or by simply filling and submitting a form on our contact us page.

Our system will give you an approximate time of when your order will be ready for pickup orders or an estimated time of arrival for shipping orders at checkout. We would like to remind you that we use business hours to calculate the estimated time that your order will be ready.  For example, if at checkout, the system estimated your order to be ready in 4 business hours. That means the order will be ready in 4 operational hours.

We are available 24/7 to place your order.  Keep in mind that our physical Partner Stores' business hours will vary based on your location. Once your order is placed and assigned to a local partner store, you will be able to view the store's hours of operation, along with their contact information and address. Please note that all of our Partner Stores are open Monday - Friday, and a significant portion of them are available on weekends.

That's not a problem.  We still got your back. We offer FAST & FREE shipping anywhere nationwide. Just place your order, and we’ll get it done for you. 

All our items go through inspection before being packaged for shipping.  We rarely have any issues with packages being damaged, however, we do understand that such situations happen sometimes. Contact us through email at info@samedaycustom.com, along with a picture that shows the damage.  If the courier was responsible for this damage, action will be taken. But if the damage occurred from our side, we apologize for any inconvenience and we will gladly ship you a new one.

For the person picking up the order we urge you or the person picking up the order on your behalf to check and verify your item thoroughly whether, by design, color, or size, This will save you a trip back to our location and eliminate further issues. For shipping orders, If for some reason you are missing items, missing quantity, or have received a different item than the one you have ordered, we ask you to check the confirmation email, or your account, to verify the order that you have placed is correct.

In the checkout phase, you will be provided with an estimated date and time when your order will be ready to be picked up.  We would like to remind you that we use business hours to calculate the estimated time that your order will be ready.  For example, if at checkout, the system estimated your order to be ready in 4 business hours. That means the order will be ready in 4 operational hours.