We currently offer rush and super rush shipping/production services for shipping orders only.  We are working hard to make it available for your pickup orders

Yes, after you receive an email informing you that your order is ready for pickup, in the email you will have an option to chat with the vendor.  By clicking on it, a chatbox will appear, send a message informing the vendor of the name of the person that will pick your order on your behalf, providing that person with your name and order number. If the vendor refuses to submit or give the item to that person, inform them to check if they have received any new messages from the customer, giving them a heads up about someone coming to pick the item/order up on their behalf.

We offer a variety of delivery options based on your location.  Our system auto-detects your location and then you will be informed of the available delivery options in your area.  This car delivery feature is still in beta testing, and it is not available for you to select at checkout. We are working hard to make it available to our customers.

Our system will give you an approximate time of when your order will be ready for pickup order or an estimated time of arrival for shipping orders at checkout. We would like to remind you that we use business hours to calculate the estimated time that your order will be ready.  For example, if at checkout, the system estimated your order to be ready in 4 business hours. That means the order will be ready in 4 operational hours.

Feel free to contact us;   using the chat by clicking the blue icon on the bottom left side of your screen, email us at info@samedaycustom.com,  or simply by filling and submitting a form on our contact us page. Please note that we can change the delivery method from Pickup to FREE Shipping and Shipping to pickup if your order hasn’t been shipped yet. 

All our items go through inspection before being packaged for shipping.  We rarely have any issues with packages being damaged, however, we do understand that such situations happen sometimes. Contact us through email at info@samedaycustom.com, along with a picture that shows the damage.  If the carrier was responsible for this damage, action will be taken. But if the damage occurred from our side, we apologize for any inconvenience and we will gladly ship you a new one.

The shipping estimate that you received when you placed your order, is based on distance, and expectancy that our third-party carrier fulfills the shipment on time.  We ask for your understanding that sometimes, things happen that are out of our control. We can further investigate the reason for the late arrival, and even though we cannot fix this issue, we will gladly offer future discounts for your next order.

For the person picking up the order we urge you or the person picking up the order on your behalf to check and verify your item thoroughly whether, by design, color, or size, This will save you a trip back to our location and eliminate further issues. For shipping orders, If for some reason you are missing items, missing quantity, or have received a different item than the one you have ordered, we ask you to check the confirmation email, or your account, to verify the order that you have placed is correct.

Even though this is a very rare occurrence, please: Check your order confirmation email and verify that the correct address was placed. Check the tracking number for the current status of your order. Contact the package carrier regarding the tracking number and your package. If you checked all the above and nothing came up, feel free to contact us using; the chat by clicking the blue icon on the bottom left side of your screen,  email us at: info@samedaycustom.

There many factors that may play a role in your order not being assigned to a specific store yet, feel free to contact us using;  the chat by clicking the blue icon on the bottom left side of your screen,  email us at info@samedaycustom.com,  or simply by filling and submitting a form on our contact us page or by clicking here. Also, provide us with your order information/number.

You will be receiving messages via email/SMS updating you with the status of your orders. We will also send a message to let you know that your order is ready for pick up and the location information to pick it up or if it has to be shipped, we include the tracking number in the message. Other ways to check the status of your order including information about your pickup location or shipment: 

There are three types of delivery options available: Same day pick up Car delivery - This car delivery feature is still in beta testing, and it is not available for you to select at checkout. We are working hard to make it available to our customers. Shipping options: Fast and Free Shipping (1-7 business days) Rush Delivery ( 1-5 business days) Super Rush Delivery (1-3 business days) When you visit our website, our system will try to detect your location and will show you the available delivery option in your area like below.

Placing an order online is the fastest way.  You will take your time designing your item in the comfort of your home using our simple designer tool. This means you will be skipping lines at the pickup store.  Rush / Super Rush production/shipping options are available at checkout.  

In the checkout phase, you will be provided with an expected date/ time of delivery.  Also, you will be receiving an email that includes your expected date to receive your item, along with the carrier company’s name and contact information. Please take into consideration that this is a third-party shipping service, and a lot of times, mishaps can happen that are out of our control. We are always working with our customers to ensure that their orders arrive on time.

Note that when you are going through the checkout phase, you will be informed of the estimated date that your order will be shipped.  Once your order is shipped, an email will be sent informing you that “your order is on the way to you”, along with the tracking number. 

In the checkout phase, you will be provided with an estimated date/time when your order will be ready to be picked up. We would like to remind you that we use business hours to calculate the estimated time that your order will be ready.  For example, if at checkout, the system estimated your order to be ready in 4 business hours. That means the order will be ready in 4 operational hours.