About SameDayCustom
- How to contact us?
- How to get a hold of a supervisor or manager?
- Is it "really" a same-day service?
- What is SameDayCustom?
- Why SameDayCustom? Why are we different?
Account
View all articlesDelivery and Receiving Orders
- Can I pay a rush fee to get my order faster? can you rush my order?
- Can someone else pick up the product for me?
- Do you car-deliver or Ship?
- How long does it take?
- I placed a shipping order by mistake. I want to pick it up. What do I do?
- My order arrived damaged. What should I do?
Designing on SameDayCustom
- Can I change something or correct a mistake after I place my order?
- Can I use my font?
- Can you help me with the design?
- Can you match the color of my shoes, pants, car, etc?
- How can I save my design?
- How good will my image appear on the shirt?
Email Messages
- Can I provide feedback about the order?
- How do I know my order has been confirmed?
- How will I know my order is ready to be shipped or picked up?
- I didn’t get a confirmation email. How do I know my order was processed?
- When will my order be starting production?
- Why is my order not yet assigned to a store?
Learn the Designer Tool
- Add an additional variation - product style or color - of an existing custom product
- Add team names on the Designer Tool.
- Adding items to the cart
- Arrange layers on your design in the Designer Tool.
- Change the currently selected product in the Designer
- Choose what side of the product to design.
Our Locations
- Do you serve or deliver my area?
- How to change my Store's location after an order is placed?
- The system detected the wrong location. How to change/correct my location?
- There is no store near me. What are my options?
- What are your hours of operation?
- Where are you located? Address? Where I'm picking up from?
Our Prices and Coupons
- Can I request a quote?
- Do you do price matching?
- Do you offer coupons?
- How is the price determined?
- How much is it? I need a price. What’s the cost? Is it a fixed price? Does the price change?
- I was quoted one price on the phone, but when I ordered online it was different, why is that?
Our Products
- Can I add quantity after placing the order?
- Can I change something or correct a mistake after my order has been placed?
- Can I change the product that I am designing? Will I lose my design?
- Can I order blank items? How do I know the price?
- Can I order stickers online?
- Do you airbrush? Do you do spray paint?
Returns and Refunds
- Can I return my item for no reason?
- How long does it take for my refund to show in my bank account?
- What if I don’t like my shirt? I’m not satisfied?