Delivery and Receiving Orders
- My order never arrived. What should I do?
- I placed a shipping order by mistake. I want to pick it up. What do I do?
- Can someone else pick up the product for me?
- Do you serve or deliver to my area?
- What Delivery Options do you offer?
- Track my order? Where do I pick up my order? Where is my tracking number? Did you ship my order?
About SameDayCustom
- What is SameDayCustom?
- How to contact us?
- Is it "really" a same-day service?
- Why SameDayCustom? Why are we different?
- How to get a hold of a supervisor or manager?
- Will I be able to know the location and contact information before I submit my order?
Returns and Refunds
- What if I don’t like my shirt? I’m not satisfied.
- How long does it take for my refund to show in my bank account?
- Can I return my item for no reason?
Learn the Designer Tool
- Choose what side of the product to design
- Save a custom-designed item for later use
- I'm unable to do something in the designer tool. What should I do?
- How can I upload my artwork, how can I bring my image?
- Add an additional variation - product style or color - to an existing custom product
- How to change the color of the design?
Our Prices and Coupons
- I was quoted one price on the phone, but when I ordered online it was different, why is that?
- How much is it? I need a price. What’s the cost? Is it a fixed price? Does the price change?
- What are the available payment methods?
- Do you offer coupons?
- What's included in the price of the items?
- How is the price determined?
Email Messages
- Can I provide feedback about the order?
- How will I know my order is ready to be shipped or picked up?
- I didn’t get a confirmation email. How do I know my order was processed?
- When will my order be starting production?
- Why is my order not yet assigned to a store?
- Will I be able to know the store’s name and location before I submit my order?
Our Products
- What materials can you print on?
- Do you do bulk orders?
- Can I change the product that I am designing? Will I lose my design?
- Can I order blank items? How do I know the price?
- What type of printing do you use? Can I choose my printing method?
- Is there a minimum order?
Designing on SameDayCustom
- Can I use my font?
- How to retrieve my design?
- Why do you need my email address to start the desgin process?
- Is any design acceptable
- Can you help me with the design?
- How good will my image appear on the shirt?