Of course! At SameDayCustom, we are always glad to hear your thoughts and get your feedback.  Check your email after your order has been fulfilled, you will be allowed to provide a review to give us your thoughts about your order’s outcome. If your order has been shipped to you, this email will appear within 24 hours of you receiving your order.  

An email will be sent to notify you that your order has been confirmed along with the tracking number and the ways you can contact us if you have any other questions or concerns whether by chatting with us or checking our FAQs. If this is your first time ordering from our website, an email will be sent to you to create a password for your account

Pick up: An email will be sent to you informing you that your order is ready to be picked along with the store’s name, contact information, location, and business hours. Shipping: You will receive an email informing you that your order is on its way to you along with the tracking number, where you can click on it, which will make it easier for you to track your order and inform you of the carrier’s name and contact information.

Check your spam/junk email folder, our confirmation email might end up there.  If you are still not sure if you received it, feel free to contact us; by using the chat by clicking the blue icon on the bottom left side of your screen,  email us at info@samedaycustom.com,  or simply filling and submitting a form on our contact us page or by clicking here.

You will be informed once the store has started producing your order, by sending you an email saying “you did a great job, we just started on your order’s production.”  You will be updated through every step of the process from start to finish.

There many factors that may play a role in your order not being assigned to a specific store yet, feel free to contact us; using the chat by clicking the blue icon on the bottom left side of your screen,  email us at info@samedaycustom.com,  or simply by submitting a form on our contact us page or by clicking here.  Also, provide us with your order information/ number. And inform us that your order has not been assigned to a store yet, and we will look into it as soon as possible, informing you of the reason why.

Yes, once your order is assigned to a specific store, you will be receiving an email that includes the store’s name, contact information, location, and operating hours. In case your delivery option is pick up, an email will be sent informing you that your order has been assigned to a store along with the above information. On the other hand, if your delivery option is shipping, you will receive an email with the information of the fulfillment center that your order has been assigned to.