Of course! At SameDayCustom, we are always glad to hear your thoughts and get your feedback.  Check your email after your order has been fulfilled, you will be allowed to provide a review to give us your thoughts about your order’s outcome. If your order has been shipped to you, this email will appear within 24 hours of you receiving your order.  

Pick up: An email will be sent to you informing you that your order is ready to be picked up along with the store’s name, contact information, location, and business hours. Shipping: You will receive an email informing you that your order is on its way to you along with the tracking number, which you can click on it, which will make it easier for you to track your order and inform you of the courier’s name and contact information.

Check your spam/junk email folder, our confirmation email might end up there sometimes.  If you are still not sure if you received it, feel free to contact us by using any of the options provided below: Through our chat by clicking Chat with us or calling us via the top right side of your screen.  Sending us an email at info@samedaycustom.com.  Or by simply filling and submitting a form on our contact us page.

We will send you an email once the store has started producing your order. You will be updated through every step of the process from start to finish, as we want you to be involved in every step of processing your order.

There are many factors that may play a role in your order not being assigned to a specific store yet, feel free to contact us: Our chat by clicking Chat with us or calling us via the top right side of your screen.  Sending us an email at info@samedaycustom.com. Or by simply filling and submitting a form on our contact us page.  Also, provide us with your order information/ number.

As soon as you place your order, your order will be assigned to a partner store, you will be receiving an email that includes the store’s name, contact information, location, and operating hours. You can also reach out to us via chat to get this information, you can also log into your account to obtain this information through account.samedaycustom.com. 

An email will be sent to notify you that your order has been confirmed along with the tracking number and the ways you can contact us if you have any other questions or concerns whether by chatting with us or calling us. If this is your first time ordering from our website, an email will be sent to you to create a password for your account.